In my case, my first stop after Dartford was at the Port of Dover, where I had no phone signal (on the Three Mobile network). Only to get ANOTHER PCN issued on 25th November, for her other crossing on the 3rd July almost 5 months later. Its scandalous. Having now read up on line it seems would shouldnt have been so honest and hasty in paying. I do not feel that this is made clear enough at either side of the crossing and hope that Dartford will just charge me the crossing fees. And by us consenting, contracting and complying we are then complicit by paying money by way of taxes for them to use, thus becoming an accessory to the crime. Please let us know. It should have done for a first offence. Hi, I crossed the bridge at around 5pm on Monday 5th Oct. Clearly an admiration error and through no fault of mine I am now left to feel like a criminal until I go through this snail mail procedure which is not good enough. The charge can be paid online, by phone, or at a retail location. My bank statement shows the money went out. this is not right for all of us, to be told by one of your employs, well im really sorry but our systems are down. Im about to do mine. Like many I remember crossing the bridge last year and had forgotten to pay when I arrived home, but at some point I do remember paying them something, but just couldnt find any evidence I certainly havent received any letters which they have suggested. 1. it would be helpful to know exactly where the number plate recognition positions are, as if you are crossing very close to the 6am / 10pm cut-offs you may or may not have to pay and the website doesnt tell you whether any money is due. I just received the Dart Charge PCN forwarded from the car rental company(with administration fee). I went to Dover and back in one daylong voluntary work day away on sat of first bank holiday. The reason? feedback This is 16 months after I crossed the bridge. I will look into it to confirm the situation. I have to pay the further 70 or 114.28 Swiss Francs by the 3rd of October, so I have a little time. For it to be successful, you need appropriate grounds for appealing. I have used the crossing several times lately but have forgotten to pay by midnight the following day as this is a super busy time of year for me but Ive paid as soon as I have realised my mistake within two days of making each crossing. We had money in hand ready to pay at booth but saw no booths or barriers so assumed toll had been dropped. Now there is no way for me to avoid the penalty! First of all the future crossing may never occur, and secondly they may only do so where there is an Advance Payment Agreement in place (see Regulation 6 of the A282 Trunk Road (Dartford-Thurrock Crossing Charging Scheme) Order 2013). Hi Thanks for your post. At least on the M6 toll road you are given the opportunity to see prices and if you dont agree, an access road off. Here we look at one such unofficial website named dartfordcrossingcharges.co.uk thats recently launched. I travelled home to Liverpool for the first time via Dartford Crossing on Monday (20.07.2015). Set up a new pre-pay account here Change an existing Dart Tag account. With more than 42 years experience of providing airport parking and hotels, we know how important it is to offer impeccable service and provide products that travellers can trust. Dart Charge Penalty Charge Notice - Can You Appeal It? You will then be asked to pay the PCN. . (the registered keeper) by mail. (Last journey 2011) document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Sign-up for the APH weekly newsletter and youll receive discounted airport parking and hotels across the UK. I have seen photographs of the sign which seems quite confusing. We are pushing to get better signage on the motorway, too. You can appeal a Dart Charge Penalty Charge Notice within 28 days of it being issued. You most likely paid 5 times more than you should. where they asked me for a payment of the DART CHARGE We are still being pursued by dart Charge for ever increasing amounts. I agree Dave, I live in Switzerland and was caught out like yourself and I am currently finding out how and if, I can appeal. I think this system is a real scam because it penalize honnest and innocent people. The time given for payment is way too short and the fines are out of all proportion. This is a new service your Is this some kind of crazy joke? Just wait for the notice to arrive. In the past a similar approach to doing business has resulted in heavy fines for some companies. Ive realised today is 11 days since I forgotten to pay the crossing. You can only pay in advance and must send your cheques to: Dart Charge Customer ServicesPO Box 842Leeds LS1 9QF, Help improve the Crossing experience: image credit. Sorry to hear about the problems. In short, the lack of booths is supposed to help keep traffic moving. I paid for a return journey. Trading address: The Grange, Grange Road, Malvern, WR14 3HA. The appeal system does not allow for attachments so we cannot attach the receipts. I dont have any problem paying the toll charge itself. Note, things do change and sometimes we do miss things (were only human! On 4th July 2015, because my failed arrangements to take me to Standstead Airport I drove my car (approx 2-30pm) I am still on holiday in Spain, I travel back late on Saturday 18th 2015 July. Why does this unjust enrichment of the dart ford tunnel system toll charge make normal good people, criminals? Yes, I fully agree with you Alan. 9. I called them and appealed but appeal was rejected and they said my payment will be held it on account of future crossings. In France motorway tolls are collected by automated credit card readers, why an earth does the UK have to be different? I have no issue in paying the normal crossing fee. Thanks very much. I didnt receive any notification as I have been staying in a bed and breakfast since leaving my last abode but thats irrelevant anyway asGuess what? The Xmas opening times will be published above. Thats why the first penalty charge notice issued for any vehicle will offer the driver an extra 14 days to pay the charge. Reduced to 35.00 if paid in 14 days. In view of this, on Thu 06/08/2015 at 18:21, I paid 5 online, to cover the crossing made on 28 July and in advance of an anticipated crossing on 8 August. Tried calling t have them line temporarily out of service. saw the sign for this ON OUR WAY SOUTH 2 DAYS LATER, thus realised you had to pay something but not how much or method. Thanks, Hi Paul, not sure if you received a reply to your question on the Dartford Crossing, but over the weekend i received notice of a fine for a crossing made in December last year, if you did find out if there was a time limit would you please let me know. Did not pay on our 1st crossing. You should be okay though, with the 14-day grace period covering you for this first offence sorry hate using the word offence when it is clearly a genuine oversight caused by poor signage. I just assumed that as there were no booths that theyd finally seen sense and dropped the charge. I paid the Dart Charge 5 days after the midnight dateline, but one week before receiving the PCN. You can manually top up the account or set it to add funds automatically. Amazing phone call to Dart Charge on day 8 I remembered I havent paid.. ring to pay my first offence. Where is the harm, loss and damage? I phoned Dart Charge and was told that actually there was a third penalty to be issued for another day. How does not received a dart charge penalty. I now had to wait 56 days to receive their response. Apart from that, I believe from these notes that there should be 14 day grace period to pay the original fee but therte is no mention of this option on either demand. If the charge is not paid, a Penalty Charge Notice (PCN) will be issued. Your email address will not be published. Hope to be keeping you up to date on the current practice if they have. Hi you should get a notice giving you 14 days to pay at the standard tariff for your first offence but if you returned without paying you could get the larger fine. They advised me on how to appeal and gave me everything I needed to make an airtight defence. If it's your first time then appeal and they will probably let you off the fines. This allows them to pay the original charge rather than the full fine. Would be possible pay it now, or I have to pay the penalty? Id already been sent a PCB when I forgot to pay the first or second time I went through over Christmas, and paid the 2.50 then, so as my second fine I assume Im going to be hit with a 35 fee on top of 2.50 charge. If youre unsure what to do, I suggest you get some legal advice from a solicitor.Thanks for reading this post on Dart Charge penalty charge notices. One of these is that you are the owner of the vehicle. If there is another way to pay, I am being fined for not knowing that, which is due to the fact that you do not provide means at the crossing for drivers to safely make a note of such means, if they exist. This appears to be an unhelpful, punitive system not in the public interest, apparently designed to maximize cash generation rather than provide a public service. BTW as for cutting crossing times, why did it take me 25 minutes on a Sunday afternoon? Hi, I had exactly the same experience about 2 days ago.. Have I any chance of appealing against this unreasonable charge? But this system probably collect a lot of money by snaring all these drivers She paid the 5 charge today but hopes we dont get a penalty charge as she never intended to do anything other than pay, however, as she said, its something that goes out of your mind hours after you have used the tunnel. Hi, Do you think I would win an appeal? I fully agree that the Dart Charge is not clearly marked, they should have signs to say it operates at 'any time' and there should be signs to indicate the cost. I am worried that the 2.50 I paid on Weds has not been credited to the correct crossing and I will still get a PCN now. I forgot to pay by midnight on 6th, but I remembered and paid up on 7th Oct at 7pm. I went to London last 11th and I returned on 12th, Ive forgotten to pay both. The message tells me access via the website. My wife forgot to pay the charge until a day after the midnight deadline its her second time. I can understand the benefits of an account based system for regular users, but for occasional or first time users a toll booth would be for more practical, convenient and safe, as well as enabling your business to obtain the revenues it deserves. That said, dont ignore it because you could end up before a magistrate. Have you seen the section on this article covering a firm called Dartsave? Once you receive the PCN, head to the gov.uk website [1] where you will be required to enter the Penalty Charge Notice number and your vehicle registration number. click on Start Now button I drove back from Ipswich on 10 June there was a major accident and I queued for 2.5 hours once the traffic got going I just continued on my journey. Re-roll whole conversation and stale mate. Come on England, surely they are other decent ways of collecting money, not an overnight or midnight practice!!! Pay online: Pay for an individual crossing online by heading here before midnight the following day.Pay here. But far more should have been done to address the change in the system. The government, establishment, call it what you will is constantly taking money out of the public purse by way of taxes, fines, etc and into the private coffers. Can I pay the toll charge when I get home (Sunday 19th July). We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. we saw the big C and a time underneath but there was not signage saying anything about payment. I pointed out that there is no request for even the date of the crossing to be included when you pay and therefore it is possible to pay. I hope that i do not receive a penalty. He claimed this was sent to me on the 3rd of Feb. Britain wake up to reality! By chance, I have today found the relevant information on the web. Told that yes the Tags were valid but they were linked to a specific vehicle!!!!! How did you take it to an independent tribunal? A motorist was left fuming after being slapped with a 70 toll fine when cameras mistook his two-seater convertible for a BUS. Today I got to my car after work, My front tyre appeared luminous yellow instead of black. As this is my first offence I think I am fine and wont get a PCN (as I did pay within the 14 days grace period.) Imaging the outcry if this had happened to poor British drivers in France ;). We will be contacting more the Agency and looking for assurances that signage will improve. Youre not alone if you paid the London Congestion Charge by mistake. Please can you help? The new system puts the onus on drivers to logon, or call a payment line, to settle their bill by midnight the following day or face a fine of up to 105.00 for each crossing. For some FPNs you can get penalty points, for example if you leave your car in a dangerous position. this seems like a bit of a mess to me and probably why Humber Bridge are holding back on implementing their similar scheme with everything already in place, anyway looks like we crossed twice at easter on way to and from France unaware of the its introduction in Dartford seeing no signage or media warning of its introduction. If this happens to you, make sure you use the telephone system which will accept foreign cards to pay the toll. Used the crossing on Saturday, and could not pay within the usual time limit of midnight on the day after because i was travelling. Husband phoned them up and the guy basically said tough you will have to appeal it. There is some kind of fraud going on this Dartford crossing. See the section above for more details, or join up here. LS1 9QF. I feel like some sort of criminal now. It is not right that I have to pay more because of mail delay. Nothing on the letter to dispute this so i called them up. The fine is 70 (with 35 option for early payment) but OP has more than one. This whole online paying system just feels so criminal and just aimed at catching people out. Unfortunately, many motorists were charged twice for a single crossing because tolls duplicated their payments. How can I deal with it, any suggestion? Set up a pre-pay account: This will need to be done in advance and will require you to pay in at least 10.00 when you register. Add a copy of your payment (email if online or scan it/take phone piccie and save first) in the next box and write a quick blurb to say it was paid. Could it be that rather than just send the warning letter asking for 2.50 they also send the penalty notice hoping Ill pay the by mistake? Civil servants, such as mps get expenses for everything to do with travel and yet they serve the public? who checks this system is working ? But no, today I received the 2 PCNs. The system seems to be extremely clogged. Our team fact-checks content to ensure accuracy at the time of writing. If the charge notices received a location whilst in town came round to share buttons below to be charged at the. The person I spoke to said that I can pay at the same price return 5 pounds. Well why cant we have 14days to pay . This is the sort of initiative that makes people feel that authorities are working against them rather than providing them with a service and supporting them. Apart from the quote from their nameless spokesman, has this been published by them anywhere? Hi If it is your first time you should certainly be fine. I crossed the tunnel on 10th April, and only got a chance to pay online 2.50 now (11th April 2.45am). I used the crossing once, got a penalty notice, paid by computer, got a receipt. I crossed the crossing in December last year heading to Gatwick and was out if the country for 4 weeks. Hello Can you scan (photograph) the PCN and send it to me on pete@aph.com? Payment can be made online, by phone, post or at retail outlets. At least a week notice is a fair deal. Challenge a penalty charge notice hiya we used the Dartford crossing on the 21st February,we hadnt got a clue the system had changed,had our pound coins ready to pay and no-one at the toll booths,we didnt have a clue,we have since found out on the 15th March that we should have prepaid,can you tell us what to expect thank you. In the first month alone, potential fines amounted to 21 million. Anybody know where is the logic in sending paper saying about possibility of avoiding paying pcn if you will pay within 14 days if you received letter already after 14 days you should pay road users charges ? I thought there may be a temporary reason. i.e. I will contact those responsible and clarify this one. 2/2 If you need to pay for a crossing or a penalty charge notice you can do so by calling 0300 300 0120 and selecting the automated payment option, . Your stock number is shown on the top left of the birth certificate, common stock or preferred asset, either way you will have something they can draw from. I was thus unable to search online. Its not the extra 3 that they asked for, its the principle of the fact that it was their computer system that told me what to pay. Do you know if they have abandoned that practice? Scandal. There should be a clear distinction made between people who have paid the charge before a PCN is issued (ie. 7. After travelling on French motorways where a payment system is in place that caters for regular and occasional users, I can confirm that for the latter, the system is vastly superior in every respect to the system you now operate. Went across the crossing at around 1pm on 28 June. Remember like Transport for London and its Congestion Charge, you will not be reminded to pay your toll by the operating authority, which makes this a great service.Join up here:www.dartsave.co.uk. Phone them on their number 0300 3000120 and pay the original fee. If you are one of the people who paid twice, contact Highways England to let them know. Choose Pay or challenge a PCN (Penalty Charge Notice) then click Next button Find the bit that says Shit system just like everything else dreamt up by money grabbers in government. Hope the trip was good otherwise. Ive already paid and I own that I will keep your receipt because I do not trust. Would I still get the 14 days grace as this isnt the first time Ive used it but is my first offence? Hi Sadly, calling will not help achieve anything and will just use up your time. Hope you enjoyed your time here. Whats a PCN worth now? 2. I also would like to know if this may be a valid complaint to include in a represention, as well as my other issue with the PCN: And that is, I have received the Notice sometime after 17th of Sept., while absent from my address for 9 days.
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