Why wasnt I notified this would happen? Getting Started. Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. Once you do that, it will show up in your account. US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? See the Apple Pay How-To page for more details. No, transit agency ticket offices cannot load value to mobile phones at this time. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. Was I supposed to activate it somewhere? Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. Roadshow. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. Log in to your Cilpper account with the email address we have on file and provide an updated email address. Had to call a couple of weeks ago, and got a live person really quickly. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. Three beeps and a red light means your card wasnt accepted. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. Get Morning Report and other email newsletters. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. Clipper is a regional transit card that can be used on all transit in the Bay Area. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. RTC Card and Accessibility. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. If you want to ride, you will need to tag again. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. Key Clipper information translated to Spanish. We will automatically send a declined payment notice to the email address in your Clipper account. Robbins parking lot locations are also available for overnight parking. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. Check out our sample Victoria Clipper V gift shop menu. For Andriod phones, you may need the move your phone around. And, to get it back, its an hour on hold, and three to five business days.. Dumbarton Express. To add value to your Clipper card, open your mobile wallet on your phone. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. If you dont have enough cash to add the minimum balance to exit the station, please speak with the Station Agent for access to the free area to add value. If you do not hear any beeps or see any lights, your card may be defective or damaged. I set up Auto-Reload, but its not showing up in my online account. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. Clipper is now available throughApple Pay and Google Pay. What should I do if my card is lost or stolen? Im so glad that I dont have to go into the office the last two weeks. Yes. Our departure times between Seattle and Victoria vary seasonally. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. 2020, Metropolitan Transportation Commission. We will send an email to confirm that you have updated information in your account. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. Pay With Final boarding is 15 minutes before the scheduled departure time. There are three seating classes on the Victoria Clipper ferry. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. Registered cardholders can report lost, stolen or damaged cards and request replacements. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. There's no need to open an app. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. This happens automatically, with no disruption in your ability to use Clipper. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. Learn more about required travel documents. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . Correct, all reserved seating is located indoors and you will select your seats when booking your trip. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Includes travel to any of our destinations with activities or hotel stay or both. Skip the side navigation menu and go to the main content. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. View vessel seating chart for San Juan Clipper. Can I get a card at an airport? . Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. After your second tag, the card reader will display a message that your initial tag was refunded. Ticket Central. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. The Google Privacy Policy and Terms of Service apply. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. What's the difference between cash value and BART high-value discount (HVD) tickets? We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. The tag will not register if you place your device or card too low or high on the screen. A: Your anger is warranted. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. There is a $5 fee for this service. Opens in new window. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. I loaded value online, but when I tried to use my card, it wasnt there. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. Clipper on your phone will not unlock a bikeshare. Can I get a Clipper card before I arrive? To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. There are no discounts available at the BART vending machines. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. Your session is about to expire due to inactivity. Sign up for year-round getaways, special offers, and more. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. HVD applies only to BART rides. Weekly and monthly passes are not available. Please check out this 2022 guide to Seattle whale watching. Select Clipper card and follow the instructions to add a card and load value. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. No. If the condition evaluates to false (.F. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. We will automatically send a declined payment notice to the email address in your Clipper account. This is different in the phone environment. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. Cookie Notice Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. and our You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. So if your primary funding source is declined, your order will be charged to your backup card. Cash value and transit passes are not interchangeable. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. What is the maximum amount of cash value I can load on my Clipper card? Key Clipper information translated to Spanish. No, every rider needs their own card or device (phone or watch) to pay for fares. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. This page includes balance protection, online accounts, and card cancellation. We will send an email to confirm that you have updated information in your account. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Our terminal in Victoria is currently open 10:00am 5:00pm. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. It currently shows I have the amount in the pending passes area but shows I have it in cash value. If you have a monthly pass, it will obviously expire at the end of the month. No. Season Tickets. Otherwise, you will be logged out automatically. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. We do allow walk-up day-of guests to purchase tickets if space allows. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. In addition, we offer a full range of beverages options, including locally-distilled spirits. Phone: (213)-204-2900. And you can do it anytime. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Muni offers several ways to pay your fare. Be sure to review the paper ticket fare chart at the station. You will only need a valid passport (or other valid travel document, see below) to enter Canada. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. U.S. Immigration . You can also carry on one small piece of luggage and one personal item. If your card is registered, contact us so we can block your card from further use. The programgives qualifying adult riders a 20% discount on BART trips. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. To provide payment, log in to your Clipper account and edit your Primary Payment method. Loading Value and Automatic reloading. A little work up front helps you save money. Caltrain. Thats why we say to allow a few extra days if you are picking up your value on a bus. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. Pre-Tax Transit Benefits. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. Please note that you cannot use your phone to unlock bikeshares. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. Should you want to change your booking in any capacity, a $15 USD fee will be charged. There's no need to open an app. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. Select Clipper card and follow the instructions to add a card and load value. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. The Salish Sea is world famous for observing a vast array of whales and sealife. Clipper isadministered by the Metropolitan Transportation Commission. Can two people use the same card at the same time? After we collect payment, we will send you an email confirming this. Learn more about Clipper START and how to apply here. If you want to change your class of seating, you will need to reach out to our Reservations team. See the, To add a card to your Android phone, open Google Pay and click the + sign. County Connection. Check Clipper News for holiday or modified hours. The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. For more information, please see our Seattle-Victoria fast ferry schedule. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. Since our boats travel far from the shore on portions of our journey, we are unable to offer Wi-Fi onboard our vessels. What if Im having trouble using my Clipper card at a bike share station? Can I get reimbursed? Clipper is a regional transit card that can be used on all transit in the Bay Area. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep Indeed! On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). This page includes Using Clipper on specific agencies. A couple of things have to happen before you can use the value. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. In order to book using your travel credit please reach out to a reservations agent using our contact us form. Why not? Key Clipper information translated to Chinese. Account Management. We recommend arriving at least one hour before your ferrys departure. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. Skip the side navigation menu and go to the main content. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. Seating class changes between Standard and Premium seating will require agent assistance. Log in to your account to add a Backup Payment method. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. Yes. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! But if you tag off, Clipper will return the difference of $6 to your card. 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I add that if you use cash value on a Clipper card, you are limited to a maximum of $300 cash value on the Clipper card. This means we couldnt process your payment for automatic reloading. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. You will select your seats when making your booking and may choose between the lower or upper deck. Once you set up Auto-Reload, we need to confirm your payment method is valid. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). Choose to stay logged in or to log out. Your 31-day pass becomes active the first time you use it to pay a fare. Tag again or use another payment method. Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. Pay With You can use Clipper cards on all Bay Area transit agencies. They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings.
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