Specifically, important factors that could cause our actual results to differ materially from those indicated in the forward looking statements include, among others, are risks related to our business operations and strategy, including our strategy execution in a competitive market; our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share; our dependance on 3rd parties for our cloud solutions; the impact of COVID-19 on our business and our clients' business; risks inherent in our rapid transition to a work from home environment; our ability to attract and retain qualified and skilled personnel at a price point that we can afford and our clients are willing to pay; our M&A activity, including our ability to identify, acquire and properly integrate acquired businesses in accordance with our strategy; the risks related to our technology, including cybersecurity, the reliability of our information technology infrastructure and our ability to consistently deliver uninterrupted service to our clients; the risk related to our international operations; the risks related to legal impacts on our operations, in particular rapidly changing laws that regulate our and our clients' business, such as data privacy and data protection laws and healthcare, financial and public sector specific regulations, our ability to comply with these laws timely, and cost of wage and hour litigation in the United States; and risks inherent in our equity structure including our controlling shareholder risk, and Delaware choice of dispute resolution risks. Working in the Win Business area as the Contact Centre SME I am responsible for all RFP responses, leading customer . Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. Koskovich was previously COO at Telus . "Our broad-based financial momentum is accelerating and for the fourth consecutive quarter we have delivered record financial results," commented Ken Tuchman, chairman and chief executive officer of TTEC. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has been named Chief Executive Officer of TTEC Engage. 0000007344 00000 n About Us. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 . TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. 0000163192 00000 n Much of this time TTEC has been in the background of great customer service and now is at the forefront of pushing the boundaries of customer experience that differentiates brands at the first customer touch. 0000031554 00000 n Get the agile tools to transform your total experienceone stage at a time. About Us. 0000020166 00000 n Humanify(R) DEI+ Bot . Tuchman continues, "I'm more excited than ever about our business. OT8J2wnX1GT2\ qZZFG( 2Wa`[BA): 6dc"SC S=-3&gN@f:WyC8+M/3.`a8%-DW ~d`0fbdRKQU2":d2gRD+@A#\]c@ T= endstream endobj 902 0 obj <>/Filter/FlateDecode/Index[51 784]/Length 46/Size 835/Type/XRef/W[1 1 1]>>stream Introducing Twilio Engage, the customer engagement solution that uniquely captures first-party customer datain real timethat you can activate into personalized campaigns on any channel. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000024733 00000 n Engage. We have a high degree of confidence in our enhanced 2021 outlook, including the revenue and profitability split between first and second half of the year.". One that tells you what happened in the past. TTEC is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. Experience our comprehensive technology ecosystem. 0000008011 00000 n 0000041483 00000 n You choose how you respond, Our modular tech stack provides you with all of the tools you need to meet your customer where they are today and prepare for wherever they are going tomorrow. "In the last 10 years, TTEC has doubled in size and more than doubled its profit. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). . 0000038100 00000 n 0000054542 00000 n We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. For over 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. Our global IT organization of 1600 supports the entire enterprise that encompasses over 60,000 users across our Engage and Digital businesses. 0000124652 00000 n Skilled at driving innovation globally and at scale, Shelly brings vertical industry knowledge, customer experience domain expertise, and strength in digital product development," said Ken Tuchman, chairman and CEO, TTEC. 0000004300 00000 n When it comes to your customers, only the best technology will do. "I am thrilled to welcome Shelly to the TTEC family. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via a mobile appsimple, personal and exceptional! from 8 AM - 9 PM ET. Shelly shares our vision and has the passion and expertise to take us to the next level," Tuchman concluded. Most notably, she launched and built Accenture Digital into a global, digital transformation powerhouse with more than $20 billion in annual revenue in just seven years. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty for his many years of service and the important and noteworthy impact he has had on our company, clients and people. About Us. H\@yZv/{ .qbR:1 1.|#=0I`%w]}C)\wO]3?RI9\iH?9IMm~m.=O~v[]NqzZ_Ke/6^K\1b9)mu?gY'on+. 0000010205 00000 n TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 0#{/%3 n%bSF}(73+w9pV3bx$8 pP!Iu!. The experience economy has created an explosion of interaction volumes across a myriad of channels. Learn why we use cookies and how to manage your settings. Get the Trends Report >>, 10 predictions shaping the evolution of customer and employee experience, Hit the right notes with Omnichannel Orchestration, Outsourcing vs. managed services: Knowing the difference will save you time and money, How to Navigate the Complexity of Digital Transformation, Delivering great experiences amid the digital transformation. 30 Years of Experience Building Innovation and Driving GrowthSwanback has more than 30 years of experience establishing and scaling innovative businesses with digital, analytics, strategic consulting, and technology-enabled services at the core. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Fourth Quarter 2022. trailer <]/Prev 308380>> startxref 0 %%EOF 71 0 obj <>stream An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. We combine leading technology partnerships and the CX expertise to enable your success. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 million for the year ago period. 0000017388 00000 n Humanify @home, About TTEC:TTEC Holdings, Inc.(NASDAQ: TTEC) is a leading digital global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands. As a Customer Service Representative - Automotive Enthusiast working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. It operates through two segments: TTEC Digital and TTEC Engage. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. TTEC Digital Design, build and operate tech-enabled, insight-driven CX solutions, TTEC Engage Digitally-enabled customer care, acquisition, and fraud prevention services, "2021 is off to a strong start with record first quarter top and bottom-line financial results exceeding our plan," commented ReginaPaolillo, chief financial and administrative officer. 0000031129 00000 n Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. Their brand equity and their financial success are now reliant upon their ability to rapidly modernize their technology, operations and processes to deliver a frictionless, personalized experience. ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. Written by George Maybach for Fintel ->. News Apr 16, 2021. Regardless of the products . H\j0l/Q&-b} Vm"o::5hFlag_q/5t^iUQ~(}s;,owqRuq~X?#>I?u_s4v~o^g)ia=outS/s'<>(?ac .8EjT]i9i5xC- 0000037328 00000 n And disconnected customer experiences create unhappy customers. Empower your frontline employees Learn more. When it comes to your customers, only the best technology will do. journeys, 5 digital transformation TecHR Series TTEC Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work in 2021. The Company's vision of bringing humanity to customer and employee experiences through continuous innovation with talent, data, AI and emerging technologies resonates deeply with me. H\0X,R]C#pAT1g> }wf'wvulcgE9Cem8gUeoi9m~ov.]oZ6zVe/6KZxmas/C1rGW.?U{zxPMf_%yiHZ:Ph~^R\S7`)u]RCA_+ 0000029878 00000 n TTEC Holdings, Inc. is a customer experience (CX) technology and services company. "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. Reduce cost and improve CX with recommendations from your front-line employees. Find and engage customers across all channels to accelerate growth. s\AxA t8BAGPa}GP{tptptptptptptptptptpVf)Y,e"KRf)T,E2KZ_>(}>c4x= FOi4x= FOi|Es%tB}b[/]>608GW Y endstream endobj 47 0 obj <> endobj 48 0 obj <>stream A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. Elevate your sales team through sales outsourcing, including a customized growth services playbook. In this guide, learn the pros and cons of the different types of customer service and sales outsourcing options available to brands. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services Third quarter 2021 GAAP revenue for TTEC Engage increased 6.3 percent to $442.6 million from $416.4 . DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), one of the largest global CX (customer experience) technology and services . Our industry specific CX solutions can help. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 0000004803 00000 n customers? And, when that experience makes customers and employees happy, its an investment that sustains itself. Get the agile tools to transform your total experienceone stage at a time. The company's 62,700 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. 0000007838 00000 n Financial highlights for the two segments are provided below. 0000012659 00000 n 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. We combine leading technology partnerships and the CX expertise to enable your success. 4 ways to orchestrate Although he will be sorely missed, we salute his extraordinary career and wish him all the best as he begins his retirement. 0000163153 00000 n Cision Distribution 888-776-0942 0000007228 00000 n 0000003710 00000 n ", About TTECTTEC Holdings, Inc.(NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. Design your CX to eliminate pain points and reduce churn. 0000010434 00000 n 0000006062 00000 n Don't wish for happy customers. About Us. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Continuously promote a performance-driven culture and always work towards reaching for amazing. When typing in this field, a list of search results will appear and be automatically updated as you type. on contact center cloud, Voice of the customer best practices and strategy, Want to reach more End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Our teams of knowledge workers . TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. "A dynamic leader and industry visionary, he will drive initiatives that amplify our shared, core values.". He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. Thats why we hire, train and celebrate brand ambassadors who live and breathe our clients values every day, in every channel, every time. . 0000034260 00000 n When typing in this field, a list of search results will appear and be automatically updated as you type. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Empower your employees with the right training and tools to deliver amazing customer experiences. When typing in this field, a list of search results will appear and be automatically updated as you type. . We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 60,000+ employees. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. One common statement about the company was that it does offer training experiences but wants all employees to learn in a tight timeframe. 0000194335 00000 n TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. 0000005417 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000028000 00000 n TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . We combine leading technology partnerships and the CX expertise to enable your success. To learn more visit us at https://www.ttec.com, Investor ContactPaul Miller+1.303.397.8641, Media ContactTim Blair[emailprotected]+1.303.397.9267, Cision Distribution 888-776-0942 When typing in this field, a list of search results will appear and be automatically updated as you type. From omnichannel to messaging to automation and CRM, weve gathered all of the best CX technology platforms in one place so it is easy for you to find the rightfit. We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. It operates through two segments: TTEC Digital and TTEC Engage. When you have a great customer experience you know it. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. 0000006176 00000 n Swanback will partner with TTEC's Chairman and CEO Ken Tuchman and the Company's senior leadership team to accelerate TTEC's next phase of growth. A highly experienced Genesys Certified Cloud designer working on Genesys products for large global contact centre solutions. Elevate your sales team through sales outsourcing, including a customized growth services playbook. trailer <<7F486E41DFF244E1A2D09FA2739736F0>]/Prev 466469/XRefStm 2042>> startxref 0 %%EOF 903 0 obj <>stream 0000028129 00000 n 0000006709 00000 n Subscribe to our free digital CX publication, the Customer Strategist. Our analytic solutions help you understand the why behind every one of those whats so you are armed with ways to continually improve. Koskovich, a proven leader who served as TTEC COO earlier in his career, was previously COO at TELUS International where he led the company's global operations and played a role in their successful global expansion. TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. 0000119092 00000 n Reporting to Ken Tuchman, TTEC's Founder, Chairman, and Chief Executive Officer, Mr. Erickson will lead over 40K employees to deliver the contact center of the future, today. Denver Post Douglas County's TTEC to lay off 252 employees after client takes services in-house. Gain a competitive advantage through automation. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via . 0000194601 00000 n 0000008022 00000 n Optimize the voice CX channel in a digital-first world, Contact center workforce 101: IVR vs. chatbots vs. agents, Weathering the Storm: Investing for Long-Term Contact Center Success, Driving better CX through improved employee training, Break down back-office barriers and deliver better experiences, All the CX trends you need to know for 2023, Breaking down backlogs with back-office accuracy and speed, 10 predictions shaping the evolution of customer and employee experience, Drive growth working with a customer experience outsourcing partner, Contact Center Automation Tools and Trends. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. The result: Customer experiences that feel human even when they are not. Find and engage customers across all channels. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients andTTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Reduce cost and improve CX with recommendations from your front-line employees. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. We combine leading technology partnerships 0000030379 00000 n Cloud-based technology and intelligent automation powering effortless customer and employee experiences. Omnichannel technology that delivers personal CX at scale. H\n0y The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Everything you need to reimagine your CX and make your customers smile. Humanify(R) @Home. "I'm thrilled to join TTEC at this pivotal time. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. My first-hand experience is paramount to who I am professionally and personally," said Koskovich. r\a W+v%J+aW] v%* At TTEC, we help clients design, build and operate digital experiences, and provide the real-time CX analytics to be always optimising. Our TTEC work from home team has 41 preferred residency states. And that is a smart move. DENVER, Aug. 13, 2020 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands is delighted to welcome back Sean Erickson to the TTEC family as the new Global Head of Operations for TTEC Engage, which delivers customer engagement solutions at enterprise scale. Xi"0`{7^ MYLr" Kt4Ci'L)`qB#1:GSHk8EV6.|*h@&z='^%A"4C&(i^'=;[\o^"AH:TU!7$>$V3_`V'uspEqb ~l?e% Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2020 and any subsequent filings with the U.S. Securities and Exchange Commission (the "SEC")and is available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. 0000002727 00000 n H endstream endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj <> endobj 41 0 obj <> endobj 42 0 obj <> endobj 43 0 obj <>stream We help you design, build, operate, and. 0000021388 00000 n Reduce cost and improve CX with recommendations from your front-line employees. amazing customer The people, processes, and platforms to optimize your contact center. and reduce cost to serve. TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. These statements are based on the current beliefs and expectations of TTECHoldings, Inc.'s management and are subject to significant risks and uncertainties. "I look forward to being a champion for TTEC's global workforce, driving engagement, enhancing the employee experience, and delivering on the promises to our clients and their customers.". Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. 0000022096 00000 n Improve your business performance in any economic environment with our rightshoring and automation approach. The Company provides . We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. and the CX expertise to enable your success. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Improve your business performance in any economic environment with our rightshoring and automation approach. "The winners in the experience economy will be the brands that are customer obsessed and have the ability to deliver personalized, effortless experiences at scale," explained Ms. Swanback. 0000125548 00000 n The best partners. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. h1 04hJz\GMy~q` s endstream endobj 836 0 obj <>/Metadata 49 0 R/Pages 48 0 R/StructTreeRoot 51 0 R/Type/Catalog/ViewerPreferences<>>> endobj 837 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 838 0 obj <> endobj 839 0 obj <> endobj 840 0 obj <> endobj 841 0 obj <> endobj 842 0 obj <>stream Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Understand your customers on a deeperlevel. Drive growth working with a customer experience outsourcing partner GET THE GUIDE. Extending our executive team with Shelly at the helm of TTEC Engage will amplify and accelerate our progress as we help our clients and their customers win in the experience economy. "wa =gf)`Fr3f$cF=:O>|:tOS*-}OR]C~a. Reconciliation of Adjusted EBITDA by Segment : Cision Distribution 888-776-0942 The company's nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. 0000001450 00000 n 0000031578 00000 n AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best TeleTech Holdings said on February 23, 2023 that its board of directors declared a regular semi-annual dividend of $0.52 per share ($1.04 annualized . "Across the industries and geographies that we serve, improving the customer experience has never been more urgent. mYBTn2[dhVar!#[i:2^/uszZT>lEd. )~&njp~~? Omnichannel, CRM, Automation, AI, we have them all. We make it a point to make sure all our employees feel valued and . Most recently, he was the Managing Director at the Eventus Group with responsibilities for CX @home solutions, President and CEO of One Touch Video Chat, and was also VP of the Consumer Solution Center at Dell. Eliminate friction and create value for your customers and employees. 28 44 Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home.
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